Topic
4 essays in this series
Expert work has never had an operating system. It has had tools, documents, meetings, and heroics. AI exposes the gap, because machines cannot run on tacit apprenticeship, and knowledge work now needs a layer that coordinates delegation, context, review, memory, evidence, and outcomes.
Model capability is advancing faster than organizations can coordinate people, agents, tools, context, and decisions. The next limit on enterprise AI is not intelligence. It is coordination.
The pyramid scaled through headcount. The Diamond scales through delegation networks: coordinated webs of humans, agents, tools, context, and evidence. This is the bridge from the future of consulting to the agentic enterprise.
AI automates tasks, not judgment. The consequence is not that experts are safe; it is that expert judgment must become an accountable control function over delegated machine work.